Cisco agent call summary report

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August undefined, 2024

WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (. WebFeb 21, 2024 · Agent Call Summary Report 1 Agent Detail Report 1 Agent Login Logout Activity Report 1 Agent Not Ready Reason Code Summary Report 1 Agent Outbound CCDR Report 1 Agent State Summary Report (by Agent) 1 Agent State Summary Report (by Interval) 1 Agent Summary Report 1 Agent Wrap-Up Data Detail Report 1 …

Cisco Unified Contact Center Express Report User Guide, Release …

WebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table WebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … puck catcher

Cisco Unified Intelligence Center V.11 - Calls Handled x Total …

WebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … WebJan 20, 2014 · To access Unified Intelligence Center Live Data reports, the supervisor should be assigned an agent Unified CCX extension. Reporting users—User can access … WebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., puck building in manhattan

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Cisco Unified Contact Center Express Report User Guide 10.6(1)

WebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … sea to stsWebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example. puck by edvard grieg

"WebFeb 21, 2024 · Agent Login Logout Activity Report. filter parameters 1. overview 1. query design 1. Agent Not Ready Reason Code Summary Report. filter parameter 1. … " - Cisco agent call summary report

Cisco agent call summary report

Call Reporting and Billing Administration Guide for Cisco Unified ...

WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note

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WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period.

WebJan 21, 2010 · When running the Cisoc Agent Detail Report I am seeing the following SQL commented out: /*. INSERT #selected_agents (agentID, profileid) SELECT DISTINCT r.resourceID, r.profileid. FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn. WHERE rg.resourceGroupID = r.resourceGroupID AND. … WebFeb 16, 2024 · Symptom: UCCX 12.5 Voice CSQ Summary report does not show the Longest Call in Queue column in the snapshot view. This issue is documented by Cisco …

WebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … WebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call …

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WebOct 9, 2024 · The Agent Summary Report contains a summary of agent activities, including call and agent state activities. Note The average talk time, maximum talk time, hold … puck cartoon apushWebCisco Call Manager, Avaya IPCC/IP Agent, Citrix. • Monitor WAN/LAN/MAN across the globe. Provide direct contact to carriers regarding T1, T3, DS3, OC3 circuits. sea to summit addressWebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds puck byrmanWebb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was puck centrum handlowe sea to summit airporterWebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. sea to summit alpha light long spoonWebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example sea to summit alpine event gaiters